Warranty & Replacement Policy

Product Warranty & Replacement Policy

We take pride in the craftsmanship and quality of our freshwater pearl jewelry. To ensure your confidence and satisfaction, we offer the following warranty and replacement policy:

What’s Covered

• Manufacturing defects in materials or craftsmanship.
• Malfunctioning clasps, chains, or earring backs due to normal use.
• Loose or detached pearls (excluding accidental damage).

What’s Not Covered

• Damage caused by accidents, misuse, or improper care.
• Tarnishing, discoloration, or signs of normal wear.
• Lost or stolen items.
• Repairs or alterations made by third parties. 

Warranty Coverage Periods

Within 30 Days of Purchase

• We will replace your item free of charge.
• No additional fees.
• Shipping cost is fully covered by us.

From 31 Days to 1 Year

• You are responsible for 40% of the original purchase price to receive a replacement.
• Shipping is fully covered by us.
•  If the product is discontinued or unavailable, you may purchase another item of equal value at 60% off.

From 1 Year to 2 Years

• You are responsible for 50% of the original purchase price to receive a replacement.
• If the product is discontinued or unavailable, you may purchase another item of equal value at 50% off.
• Shipping is fully covered by us. 

Eligibility Requirements

To be eligible for warranty service, you must:

• Provide proof of purchase (receipt or order confirmation). 
• Submit photo or video evidence clearly showing the issue.
• Agree to the terms of our warranty policy, including the applicable replacement fees.